Return & Refund Policy
30-Day Money-Back Guarantee We want you to love your Hyangin product. If you are not completely satisfied, you have 30 days from the date of delivery to request a return.
1. Eligibility for Returns To be eligible for a return, your item must be:
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In the same condition that you received it (like new).
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In the original packaging with all accessories, cables, and manuals included.
2. Return Shipping Costs
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Defective/Damaged Items: If the product is defective or arrived damaged, Hyangin will provide a prepaid shipping label and cover all return costs.
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Customer Remorse/Incompatibility: If you are returning the item because it does not fit your laptop, is not compatible with your device ports (e.g., your laptop lacks a full-function Type-C port), or you simply changed your mind, you will be responsible for paying for your own shipping costs.
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Restocking Fee: Returns for non-defective items may be subject to a 10% restocking fee if the packaging is damaged or accessories are missing.
3. Refund Process Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.